Newly Launched

Snap-ins

DTMF Suppression for Credit Card Pa...

0
Connectors, Applications

DTMF Suppression for Credit Card Pa...

Allows agents to conference in an existing credit card collection IVR to a call and blocks DTMF entered by the...

Personalized Voice Mail for APC

0
Applications, Tools

Personalized Voice Mail for APC

Enhances Avaya Proactive Contact (APC) to add ability to leave automated Text-to-Speech messages on answering...

Desktop Collector Snap-in

0
Applications

Desktop Collector Snap-in

Avaya Desktop Collector Snap-in is a very powerful application that has the potential to drastically improve t...

Engagement Call Control Snap-in

4
Connectors

Engagement Call Control Snap-in

The Engagement Call Control 3.3.0. Snap-in expose a wide array of RESTful Web services that allows developers...

Zang SMS Connector

5
Connectors

Zang SMS Connector

The Zang SMS Connector enables an Avaya Breeze developer to incorporate SMS messaging capabilities within appl...

Dynamic Team Engagement

0
Applications, Mobile

Dynamic Team Engagement

Facilitates dynamic creation and extension of ad hoc conferences. Facilitates dynamic creation and extension...

Instant Conferencing

0
Applications, Services

Instant Conferencing

Instant Multiparty Audio Conferencing & NotificationMore Information: Instant conferencing and notificati...

Pridis Calendar Based Router

0
Applications, Presence

Pridis Calendar Based Router

Change the default routing of incoming calls based on appointments in the Microsoft Exchange calendar. This sn...

Zang Call Connector

0
Connectors

Zang Call Connector

Zang Call Connector snap-in facilitates communication between Zang and Avaya Breeze™ Snap-ins for call p...

Arrow SI Incident Reporting

0
Dynamic Task Type

Arrow SI Incident Reporting

The Arrow SI Insight Reporting task is a comprehensive wrapper around cloud reporting systems including the wi...

Arrow SI IoT Services

5
Dynamic Task Type

Arrow SI IoT Services

A collection of tasks that add IoT technology into Breeze Snap-Ins The ability to make intelligent decisions b...

ZangCloud

5
Connectors

ZangCloud

ZangCloud Carrier Services contains Zang Cloud and Zang Task  for Avaya Breeze that gives workflows...

Avaya Snap-ins
Change the Way You Develop Applications

Simplify Application Development With Pre-built Code Modules

A constant focus for enterprises is to improve internal productivity and customer experience. To meet and exceed these business and customer needs, your application developers need better tools to quickly deliver innovative communications applications.

Now you can save time and expense in developing new and improving existing communications and customer experience applications. Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in your environment. Developers simply “snap in” the code modules to immediately integrate new functions.

Each individual Avaya Snap-in provides value when used independently and exponential benefits when used together. For example, use Snap-ins to:

  • Give users click-to-call or video chat capabilities from within your mobile apps and web pages.
  • Create simpler, more effective ways to continuously collect and use real-time data to improve business response times and improve customer experiences.
  • Use a data driven real-time resource matching engine and leverage up to the minute customer and business data to optimize achievement of desired business outcomes.
  • Integrate real-time speech search into your enterprise and contact center applications and workflows.
  • Implement one-number dial in and voice-driven logins to bypass the need to repeatedly enter conference numbers and passcodes